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Shipping & Delivery Policy

Dear Customer,

You are valuable customer for us. We wish you to understand our care towards your orders Please go through disclaimer to stay informed.

General Disclaimer

In terms of using our website (Zoganto.com), consumer has to unconditionally agree with the undermentioned or anywhere written terms and conditions of use on the website.

The terms & conditions are applicable on all products on the website.

Cakes and Flowers are personally hand delivered by an experienced person. We put our efforts to deliver your order soonest.

Zoganto has the right to decline any order unconditionally.

Claims are subject to jurisdiction of Court at New Delhi, India only.

Cakes and Flowers products can vary from shown image on the website in terms of shape and design as cakes are baked by chef and can be need to modify according to shape and flowers are also designed manually.

Flowers, cakes and other perishable items are sourced locally of delivery location, Zoganto will not be accountable any complaint for such items after days from date of delivery.

Zoganto commits to refund completely in the situation of not able to deliver your order. However, we will not be accountable for loss of profits, any other charges, emotional stress or any other liability etc. occured due to non-delivery.

Shipping & Delivery Policy

We make express deliveries on sunday. Courier products are not delivered on sunday.

We do not deliver orders on public holidays and the order will be delivered on next working day. In case of bad weather/national bandh/curfews/traffic jams/festival times/election dates or other restriction of delivery of orders, Zoganto retains the right to reschedule the delivery for another date.

Flowers and Gifts will be shipped between 9am to 7pm on given timeline.

You acknowledge that chosen delivery date are non-binding. Estimated delivery time upto availability of product and the location to which you want to order/product to be delivered.

Products shipping may be delayed due to:

  • Bad Weather
  • Political disruptions
  • Other unforeseen situations

 

In such circumstances, we will proactively get in touch with you through Emails and SMSs. Please check same regularly.

For midnight delivery, we will ship till 10pm.

For fix time delivery:

We are Zoganto.com cannot commit fixed time shipping. It can be +30 minutes or -30 minutes of selected time.

Courier products may reach to you within 3-4 working days after date of dispatch. While other category products will reach to you on selected date.

The date of delivery you choose is approximate, your gift may deliver a day prior or day after.

It can be holiday on the day which you selected as your delivery date, in this situation, product may not delivered on selected date.

Express delivery products may not be delivered along with courier delivery products.

Our courier service partners do not call before shipping an order.

Before big occasions, we recommend you to place your order 5 days in advance.

For perishable items like flowers and cakes, we attempt orders delivery only once. At this time, delivery is not successful, you shall still be charged and no re-delivery will be possible. We will consider the order delivered in undermentioned situations.

  • Recipient is not available at given address.
  • Wrong/Incomplete shipping address.
  • Premises locked.
  • Recipient declines to accept the delivery.
  • Wrong contact no./not working/no reply.
  • Order delivered at gate/reception/neighbor.
  • In case the recipient is not available, he/she can inform the delivery person to deliver order to the reception/gate or neighbor.

 

Delivery to Hostels/PG/Cantonment or Enclosed Premises

We are having good experience in shipping the orders to PG/Hotels/Cantonment or enclosed premises. Please fill undermentioned information to reach you easily.

  • Recipient and Sender Name
  • Hostel/PG Building Name
  • Full Address of the Hostel
  • Room Number
  • Contact No. of the hostel

 

The recipient either needs to come at gate to receive the order or send someone on his/her behalf after coordinating with the vendor. In the unavailability of the recipient, the order will be handed over to security/any responsible person or the order will be left at reception and order will be considered as successful delivered.

Delivery to Wedding/Marriage Halls

Gift items at wedding ceremony or marriage halls, we may not assure to deliver to bride or bridegroom, but we will ensure the product will be delivered to responsible person of host. If possible, we shall provide you recipient name through delivery confirmation Email or SMS.

Courier Products Delivery

Despite any policy added in the shipping disclaimer or terms and conditions, any product is to delivered through courier partner or third party, Zoganto does not warranty to deliver such order. Zoganto does not warranty of any third party offerings.

The courier products are delivered through third party companies and the deliveries made by them are subject to terms and conditions of such courier companies.

All domestic and international orders are shipped, you will receive the tracking number to trace your order.

Once order is dispatched from our end, post this courier company would be accountable to ship the product and delivery will take 5-7 working days.